Frequently Asked Questions for Employee

Q:

What is an EAP?

A:

An Employee Assistance Program is a prepaid benefit by the employer to their employees and their immediate families. If you have any kind of a personal problem that is affecting you and/or a family member which may or may not yet be affecting your work, the EAP will be able to help. People come in for an assessment, may stay with the EAP counselor for some brief therapy (1-8 sessions) and/or be referred out to a community treatment provider for extended counseling.

Q:

What kinds of problems do people usually have?

A:

All kinds. These are just a few: stress, anxiety, parent/child, sexual abuse, grief, domestic violence, anger, job, legal, divorce, marital, financial, depression, serious mental illness, alcohol/drug abuse, etc.

 

Q:

What is an "assessment"?

 

A:

You will meet with one of our highly-skilled licensed EAP counselors. As you discuss your problem, your EAP counselor will be asking several question and together you will develop a plan called a "treatment plan" in order for you to work on your individual problem. The assessment usually take about one hour. The vast majority of our assessments takes place in one of our offices. We also do assessments at hospitals, detox centers, emergency rooms, treatment facilities, or wherever we are called to see our EAP clients.

 

Q:

What is Brief Therapy?

 

A:

It is a specialized, focused type of therapy that usually is completed in 1-6sessions depending on the seriousness of your problem. If it appears that you may need more than brief therapy, we will refer you out to a community treatment provider. If you have health insurance, we will refer you to a provider who takes your insurance. If you do not have health insurance, we will refer you to a community resource which may be free, or you will pay out of pocket on a sliding scale fee.

 

Q:

What is a Co-Pay?

 

A:

If you have health insurance and we refer you to a treatment provider after your EAP assessment, you may have to pay an additional amount of money, per session, to the treatment provider. The insurance pays some, you pay some (co-pay).  Remember, your EAP sessions are completely free to you, prepaid by your employer.

 

Q:

Is the EAP Confidential?

 

A:

Your EAP is a confidential service with a few federal and state law exceptions.

  • First - admitted child abuse which must by law be reported to Child Protective Services;
  • Second - if you tell us that you are going to harm yourself or someone else (suicide or homicide), we have a duty by law to protect you or the other person;
  • Third - if your records are mandated by a court order because of relevance to your committing a serious crime (murder, rape, armed robbery, etc.). Because all of the EAP counselors at EMPLOYEE RESOURCES are NYS licensed mental health/substance abuse specialists, your records are protected from any other requests for your records without your permission.

Beyond the above exceptions which we must tell you by law, if none of these exceptions applies to you, whenever you come or whatever you say to your EAP counselor is completely confidential unless you sign a written release giving us permission to speak to a certain individual. Without a signed release by you, we will never give out any information about you to anyone regardless who they are (boss, husband, wife, friend, MD, etc.).

 

Q:

Is the EAP Free?

 

A:

Your EAP is a benefit to you, prepaid by your employer. Depending on the contract between your employer and EMPLOYEE RESOURCES, you may have 1-8 sessions free to you. Most contracts are 1-3 sessions. Some are assess and refer only, some up to 8brief therapy sessions. We will tell you what contract your employer has when you come in to see us.

 

Q:

What is a Formal "Supervisory Referral"?

 

A:

If you are called in by your supervisor because of some problem with your job performance (time and attendance, mistakes, accidents, attitude affecting others’ work, etc.),your supervisor may suggest that you go the your EAP. The purpose of this supervisory referral is to help you. If what is causing your job performance problem is really a personal problem, when you come to the EAP, you may work on the personal problem without anyone at work knowing what the problem is. Hopefully, you will then improve your job performance and clear your work record while resolving your personal problem. It is a win/win for everyone. While the supervisory referrals are only a small percentage (4-5%) of all of our referrals to our EAP, they are extremely important and very successful. Many employees jobs have been saved as a result of being given this opportunity.  

 

Q:

What will I be asked when I call in?

 

A:

Our intake person will ask you to tell us your employer, your name, address, social security number (for health insurance purposes), telephone number, whether we may call you at home/work, and a brief description of why you want to come in. Our EAP is for you. You tell us what you need.

 

Q:

What is a Self-Referral?

 

A:

When you choose to come to your EAP on your own because you need someone to talk to, you are having a problem, you need a referral for medication, or any other personal reason, this is known as a "self-referral" (by yourself). All of the laws of confidentiality apply (See question on Confidentiality), and no one will know you came to the EAP unless you give us written permission to speak to a particular individual.

 

Q:

What is a Sliding Scale Fee?

 

A:

A provider works with a formula to determine your amount of income minus your expenses which gives you a fair, reasonable amount that you must pay out of pocket for services beyond your EAP benefit.